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CASE STUDIES
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Barnes & Associates
Barnes & Associates
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CLIENT
Barnes & Associates
Visit site
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TIMELINE
2 Months
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OVERVIEW
Barnes & Associates operates internationally across multiple currencies and required a more efficient approach to debtor management and credit control. Manual collection processes were consuming valuable time, limiting visibility over outstanding balances, and creating inconsistencies in customer follow-up activities.
To strengthen cashflow management and improve collection performance, the business partnered with Finault to implement an automated credit control framework integrated directly into its finance operations.
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Challenges
The organisation experienced several challenges:
Manual debtor management processes
Delayed collection activities
Limited visibility over outstanding balances
Inconsistent customer follow-ups
Increased pressure on working capital
Manual debtor management limited visibility over outstanding balances and strained working capital.
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SOLUTION
Finault implemented Chaser alongside Xero to automate credit control activities and improve debtor management processes. The solution provided greater visibility into outstanding balances, standardised customer communication, and reduced the administrative effort required to manage collections.
By automating routine follow-up activities, the business was able to strengthen cashflow performance while improving operational efficiency.
Key Deliverables
Integrated Chaser with Xero
Automated collection workflows
Improved debtor reporting
Enhanced cashflow visibility
Standardised follow-up processes
Strengthened working capital controls
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RESULTS
35%
FASTER COLLECTIONS
100%
AUTO FOLLOW-UPS
IMPROVED
CASH FLOW
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CASE STUDIES
