Privacy Policy

Introduction

This Privacy Policy explains how Finault AI Labs Ltd ("Finault", "we", "us", or "our") collects, uses, stores and protects your information when you visit our website, engage our services, or otherwise interact with us.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

Company Details

Finault AI Labs Ltd
Company Number: 17111642
Registered in England & Wales

Email: connect@finault.com

Information We Collect

We may collect and process the following categories of information.

Personal Information

• Full name

• Email address

• Telephone number

• Company name

• Job title

Business Information

• Financial records

• Accounting information

• Payroll information

• Business operational data

• Reports, documents and information supplied by clients

Technical Information

• IP address

• Device information

• Browser type and version

• Website usage information

• Cookie information

• Analytics and performance data

Legal Basis for Processing

In accordance with the UK General Data Protection Regulation (UK GDPR), we process personal data under one or more of the following lawful bases:

Consent

Where you have provided clear consent for us to process your personal information for a specific purpose.

Contractual Necessity

Where processing is necessary to perform a contract with you or to take steps at your request before entering into a contract.

Legitimate Interests

Where processing is necessary for our legitimate business interests and those interests are not overridden by your rights and freedoms.

Legal Obligations

Where processing is required to comply with applicable legal or regulatory requirements.

How We Use Your Information

We may use your information to:

• Deliver bookkeeping services

• Provide finance operations support

• Implement automation and workflow solutions

• Deliver software implementation services

• Provide management reporting and business insights

• Respond to enquiries and requests

• Schedule meetings and consultations

• Improve our website, services and customer experience

• Comply with legal, regulatory and contractual obligations

• Send service-related communications

• Send marketing communications where permitted by law

Sharing Your Information

We do not sell personal data.

We may share information with trusted third-party service providers where necessary to deliver our services, including:

• Microsoft

• Google Workspace

• HubSpot

• Xero

• Dext

• ApprovalMax

• Syft Analytics

• Calendly

• Stripe

• Cloud hosting and infrastructure providers

Third parties are only provided with information necessary to perform their services and are required to maintain appropriate security and confidentiality standards.

Data Security

We implement appropriate technical and organisational measures designed to protect personal information, including:

• Multi-factor authentication (MFA)

• Encrypted cloud storage and transmission

• Restricted access controls

• Secure password management

• Staff confidentiality obligations

• Regular monitoring and security reviews

While we take reasonable precautions to safeguard information, no method of electronic transmission or storage can be guaranteed as completely secure.

Data Retention

We retain personal information only for as long as necessary to:

• Deliver our services

• Fulfil contractual obligations

• Meet legal and regulatory requirements

• Resolve disputes

• Enforce agreements

Retention periods vary depending on the nature of the information and applicable legal obligations.

International Transfers

Some of our service providers may process data outside the United Kingdom.

Where international transfers occur, we implement appropriate safeguards in accordance with UK GDPR requirements to ensure personal information receives an adequate level of protection.

Your Rights

Subject to applicable law, you have the right to:

• Access your personal data

• Correct inaccurate or incomplete information

• Request deletion of personal data

• Restrict processing

• Object to processing

• Request data portability

• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact:

connect@finault.com

Complaints

If you have concerns about how we process your personal information, please contact us first so that we can attempt to resolve the issue.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Information Commissioner's Office (ICO)
https://ico.org.uk

AI and Automation Services

As part of our services, we may utilise automation tools, artificial intelligence systems and machine-learning technologies.

While we take reasonable steps to ensure the quality and reliability of outputs generated through such systems, clients remain responsible for reviewing and validating all outputs before relying upon them for financial, operational, commercial, compliance or business decision-making.

Cookies

We use cookies and similar technologies to improve website functionality, performance and user experience.

Further information is available in our Cookie Policy.

Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with an updated revision date. Continued use of our website or services following publication of changes constitutes acceptance of the revised policy.

Contact Us

Finault AI Labs Ltd
Company Number: 17111642
Registered in England & Wales

Email: connect@finault.com

For any privacy-related enquiries, please contact us at:

connect@finault.com